Primus Professional Services (PPS) is a specialist services player in the telecommunications domain. At PPS, we are in the business of managing core and non-core processes of telecom companies. As part of an international telecom provider that has perfected the process ourselves, we can supply you with the ideal outsourcing programme.  
  Our Services
We service telecom companies in the UK, Europe, North America and Australasia in the following key areas:

Network Operations
Network surveillance
Alarm monitoring
Fault management – L1, L2 and L3
Network maintenance
Interop testing
Service Provisioning
Local number portability (LNP)
Carrier provisioning
Toll free and geographic numbers
Long Distance (LD) provisioning
VoIP provisioning
VoIP pre and post sale support
Fault management
Telecom focused IT
Helpdesk - L1, L2 and L3
System administration
Database administration
Network administration - routers, switches
and checkpoint firewalls
Application support & development
Network Routing
Proactive monitoring and traffic analysis
Corrective action - changing routes and analysis of carrier rates
Variable margin improvement
Fault Management
Finance and Telco Cost of Sales Management
Product planning and budgeting
General ledger accounting
Accounts payable
Accounts receivable
Telco cost of sales
Financial reporting
Wholesale Traffic Management
Network surveillance
Traffic surveillance (ASRS and ACDS)
Fault management – L1, L2 and L3
Network maintenance
Fraud & Surveillance
Traffic monitoring and identification of potential network fraud
Credit vetting
Investigation and resolution of fraudulent cases and customer disputes
Focus on prevention of revenue losses
Financial reporting
  Why PPS
We understand what it means to outsource telecom core business functions – we’ve done it ourselves.
We know and understand the telecom business and the various markets – we serve them ourselves.
You will receive maximum savings because we already deploy expertise in these territories and we have mastered the balance of on-shoring and off-shoring.
Your business will get benefit from all the efficiencies while remaining a valuable customer – you won’t be lost in the crowd!
We aren’t afraid of change. We believe that continuous process improvement advances efficiencies, thus creating a strong backbone for long-term success.
  Contact Us
If you have any questions about our services or would like more information, please get in touch.

North America region: +1 703 6505416
Europe region: +44 20 76693964